Answers to your questions

We understand that adopting new hospitality management solutions can bring up many questions. Here, we address the most common concerns and inquiries from motel owners about our services, our approach, and how we ensure a seamless experience for you and your guests.

Frequently asked questions

At VeyoStay, we pride ourselves on providing innovative and effective hospitality management solutions. We know you have questions, and we're here to provide clear and concise answers about our virtual front desk services, software integration, and premium guest room upgrades.

How do remote clerks handle physical check-ins and emergencies?

• Handing over keys: We integrate with smart, cloud-based keyless entry pads or lockboxes. When a remote clerk processes a guest, they instantly generate an access code.

• Night-shift screening: Our live clerks verify IDs and screen walk-ins via video link before providing entry, keeping your lobby safe and secure.

• Physical emergencies: If a maintenance crisis or major disruption occurs, our remote team instantly contacts your designated on-call local contact or emergency services.

What makes VeyoStay different from traditional software competitors?

We combine secure cloud automation with live, remote human clerks.

Unlike competitors who only sell you software you still have to hire staff to run, we provide both the cloud platform and the professional team to manage it. Our live virtual clerks handle check-ins, answer phones, and screen guests 24/7/365.

Because our team operates via a shared-pod model, we slash your front-desk labor overhead by up to 50% while completely removing you from the night shift.

What steps do I need to take to start working with VeyoStay?

1. Book an Operational Audit: We analyze your current desk schedule and systems to pinpoint exactly how much payroll overhead we can cut.

2. Connect Your Systems: We integrate your secure cloud property system and fully train your dedicated remote clerk pod on your specific rules.

3. Activate Freedom: We route your phone lines, activate your smart access points, and our live clerks take over so you can sleep through the night.

Have more questions or ready to reclaim your night shift? Let's analyze your current front-desk overhead and build a secure, automated solution that cuts your labor costs by up to 50%.